Clarity — IT For Business
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RESOURCES & HOW-TO GUIDES

IT fixes and how-tos,
in plain English.

Free, step-by-step guides to the everyday tech problems that slow a business down — from a missing Outlook add-in to a frozen OneDrive.

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Choosing & governing your IT

Buyer's guides and the governance that separates a real IT partner from a help desk.

How to choose an IT providerThe 10 questions that reveal the real difference between IT companies.
Change management & four-eye reviewWhy a disciplined change process and a second set of eyes protect you.

Apps

LEAP add-in missing from OutlookThe LEAP tab or "Save to LEAP" button has vanished from Outlook — how to switch it back on.
MYOB won't open your company fileAccountRight can't find, open or connect to your company file — the usual causes and fixes.
Xero bank feed not updatingTransactions have stopped importing into Xero — how to refresh, reactivate and reconnect the feed.
"This file can't be previewed" in XeroXero won't preview an attachment in your browser — the browser, extension and cache fixes.
Xero "unable to create your batch payment"Batch payment won't build — bank details, bill status and ABA setup, sorted.
MYOB AccountRight running slowSpeed up a laggy MYOB company file — network, antivirus and version fixes.
MYOB won't update or installAccountRight update failing? Admin rights, antivirus and a clean reinstall.
Can't sign in to MYOBFix MYOB login and "session expired" errors.
Locked out of Xero (login & 2FA)Reset your login, fix two-step authentication and get back in.
Xero invoice emails not arrivingWhy customers aren't getting your invoices — and how to fix delivery.
Xero Payroll STP filing errorsFix Single Touch Payroll filing failures and refile to the ATO.
HandiSoft/HandiTax won't open or updateGet HandiTax launching and updating again.
HandiTax ATO lodgement errorsFix SBR/PLS lodgement failures to the ATO.
Sharing HandiSoft data on a networkSet up HandiSoft data paths, permissions and backups across PCs.
LEAP running slow or won't loadSpeed up LEAP — cache, connection and app fixes.
LEAP documents won't open/save in WordFix the LEAP–Word integration so documents save to the matter.
Can't log in to LEAP (sign-in & 2FA)Reset your LEAP sign-in and fix two-factor problems.
PEXA won't load (browser fixes)Browser, cache and compatibility fixes for PEXA.
PEXA digital signing / certificate errorsFix signing certificate and token errors in PEXA.
Can't sign or settle in PEXAWhat to check when a PEXA workspace won't let you sign or settle.
PropertyMe won't load or is slowBrowser, cache and status fixes for PropertyMe.
PropertyMe bank reconciliation won't matchTrack down unmatched receipts and reconciliation gaps.
PropertyMe emails or SMS not sendingFix owner/tenant email and SMS delivery in PropertyMe.
Property Tree slow or won't loadBrowser and status fixes for MRI Property Tree.
Property Tree receipting & reconciliationFix receipting and trust reconciliation issues in Property Tree.
Can't log in to Property TreeSign-in, password and MFA fixes for Property Tree.
Adobe Acrobat keeps crashingStop Acrobat crashing — updates, Protected Mode and repair.
Can't edit or fill a PDF in AcrobatWhy a PDF won't let you edit or type — OCR, security and Fill & Sign.
Adobe keeps signing you outFix Adobe sign-out and "licence expired" errors.
Bluebeam Revu crashing or slowStop Revu crashing — rendering, plug-ins and repair.
Bluebeam Studio Session won't syncGet Studio Session markups syncing again.
Bluebeam licence or sign-in issuesFix Bluebeam subscription sign-in and seat errors.
Revit crashing or slow on big modelsTame large Revit models — hardware, purge, audit and links.
AutoCAD licensing / sign-in errorsFix Autodesk sign-in and licensing errors in AutoCAD.
Recover a corrupt Revit or AutoCAD fileRescue a damaged drawing with RECOVER, AUDIT and backups.
Smokeball not syncingMatters and documents not syncing? Sign-in, app and connection fixes.
Smokeball Word/Outlook add-in not workingSave emails and documents to a matter again — re-enable the add-in.
Can't log in to ActionstepPassword, MFA and browser fixes to get back into Actionstep.
Actionstep document/email integration not workingFix filing emails and documents to a matter.
NetDocuments won't open documentsndOffice, browser and pop-up fixes for opening documents.
NetDocuments ndOffice / Office integrationFix the ndOffice add-in in Word and Outlook.
Can't log in to InfoTrackSign-in, browser and account fixes for InfoTrack.
InfoTrack searches not returningWhat to check when searches fail or don't come back.
Console Cloud won't load or is slowBrowser, cache and status fixes for Console Cloud.
Can't log in to Console CloudSign-in and password fixes for Console Cloud.
AgentBox won't load or is slowBrowser and status fixes for AgentBox.
AgentBox listings not pushing to portalsGet listings onto realestate.com.au and Domain.
VaultRE won't load or is slowBrowser, cache and status fixes for VaultRE.
VaultRE listings not uploading to portalsFix listings that won't publish to REA or Domain.
Can't log in to RexSign-in, password and MFA fixes for Rex.
Rex email sync not workingReconnect your mailbox so emails log against contacts.
FYI Docs not syncingReconnect FYI with Xero Practice Manager and fix sync.
FYI Outlook add-in or desktop app not workingFile emails to FYI again — add-in and desktop app fixes.
Can't log in to Class (Class Super)Login, MFA and browser fixes for Class Super.
Class data feeds not updatingReconnect SMSF bank, broker and wrap feeds in Class.
Can't log in to Ignition (Practice Ignition)Sign-in and password fixes for Ignition.
Ignition proposal or payment not workingProposals, payments and Xero sync — what to check.
Xero Practice Manager slow or won't loadBrowser, cache and status fixes for XPM.
Xero Practice Manager not syncing with XeroFix contacts and invoices not syncing between XPM and Xero.
SuiteFiles not syncingFix SuiteFiles Drive and its SharePoint backend.
SuiteFiles Office or Outlook add-in not workingFile documents and emails to SuiteFiles again.
BigHand dictation not workingDictations not uploading or the recorder not detected? Fixes here.
BigHand won't sign in or syncSign-in and sync fixes for BigHand.
Dragon (Nuance) not transcribing accuratelyImprove Dragon accuracy — profile, mic and tuning.
Dragon microphone not detectedGet your mic working in Dragon — Windows and device fixes.

Microsoft 365 & Outlook

Email, calendars and files — the tools every business runs on, day in, day out.

Outlook stuck on "Disconnected"Outlook shows Disconnected or Needs Password and won't send or receive — work through this.
Out-of-office on a shared mailboxSet an automatic reply on a shared mailbox without knowing its password — two easy methods.
OneDrive stuck on "Processing changes"OneDrive or SharePoint sync is frozen — how to get your files moving again safely.
Can't open a PDF in Outlook ("memory could not be read")PDF attachments crash Outlook with a memory error — the Outlook/Adobe fix.
"The path does not exist" opening PDFsAdobe can't open a PDF stored in OneDrive/SharePoint — download it and fix the cause.
PDFs won't preview in Outlook or ExplorerRe-enable the PDF preview handler in Adobe, File Explorer and Outlook.
OneDrive "file path is over 259 characters"Why Windows caps paths at 260 — and how to shorten names and folders to fix it.
Add a shared mailbox in Outlook for MacGet a shared inbox to show up on your Mac — new and legacy Outlook methods.
Set the default address book in OutlookMake Outlook open your Contacts (or the GAL) first when you click To.
Real emails going to Junk in OutlookStop client and supplier email landing in Junk — safe senders and filtering.
"Your mailbox is almost full" in Microsoft 365See what's using the space and free it up before you can't send or receive.
Microsoft Teams won't loadGet Teams unstuck — sign-in, cache and reinstall.
Teams mic or audio not workingFix your microphone and sound in Teams meetings.
Fix Teams by clearing its cacheThe safe cache-clear that fixes many Teams glitches.
Excel not responding or crashingSafe Mode, add-ins and repair to stop Excel freezing.
Excel formulas not calculatingFormulas showing as text or not updating? The usual causes.
Excel file won't open or opens blankFix the grey/blank Excel window and blocked files.
Word not responding or won't openSafe Mode, add-ins, template reset and repair.
Recover an unsaved or lost Word documentAutoRecover, temp files and version history to get it back.
Word document read-only or lockedWhy it's locked for editing — and how to unlock it.
PowerPoint won't open or is corruptOpen and Repair, Protected View and recovery options.
PowerPoint video or audio won't playCodecs, linked media and compatibility fixes.
How to share a file in OneDriveShare safely and control who can view or edit.
How to set up email forwarding in Outlook / 365Forward mail the right way (and why admins may block it).
How to recall or undo a sent email in OutlookWhen recall works, and the Undo Send safety net.
Microsoft 365 Business plans comparedBasic vs Standard vs Premium — which plan you need.
Exchange Online Plan 1 vs Plan 2 explainedMailbox size, archiving and when you need Plan 2.
Microsoft 365 vs Google WorkspaceA balanced look at which suits your business.

Google Workspace

Gmail, Drive and the everyday how-tos for Google Workspace.

How to share a file in Google DriveShare files and folders safely, with the right access.
Email forwarding in Google Workspace (Gmail)Set up Gmail forwarding and selective filters.
Out-of-office (vacation responder) in GmailSet an automatic reply in Google Workspace.
Google Workspace plans comparedBusiness Starter, Standard & Plus — storage, Meet, Vault.

Windows & devices

Everyday desktop, laptop and hardware gremlins — the ones that eat an afternoon.

Printer stuck "Offline" in WindowsWindows says the printer is offline even though it's on and connected — the reliable fix.
Slow work PC? 7 fixes to try firstA sluggish computer isn't always a hardware problem — seven checks that often bring it back.
Chrome "Out of Memory" on web appsChrome crashing pages with an out-of-memory error — how to free memory and stop it.
Chrome STATUS_ACCESS_VIOLATION on every pageEvery page crashing? Updates, extensions, a fresh profile and the AV workaround.
Windows 11 upgrade error 3247440388The edition-mismatch error explained — and how to install the right edition.
Can't open HEIC files (iPhone photos)Install the codec so Windows opens .heic photos — plus how to stop it recurring.
Printer errors after upgrading to Windows 11Refresh the driver and re-add the printer to get printing back after the upgrade.

Security & cyber awareness

Plain-English guides to the scams and cyber threats aimed at your business — free awareness material for your whole team.

Locked out of Microsoft 365 MFANew phone, lost authenticator or no codes — how to get back in the safe way.
Spot & report a phishing emailThe tell-tale signs of a scam email — and exactly what to do if someone clicked.
What to do if you clicked a phishing linkThe first few minutes matter — the exact steps to limit the damage.
Check if your email's been breachedUse Have I Been Pwned to see if you're on the dark web — and what to do next.
Asked for a BitLocker recovery key?What BitLocker is, why it's asking, and exactly where to find your key.
The Essential Eight, explainedA plain-English intro to Australia's baseline cyber security strategies for business owners.
Hacked despite MFA? Token theftHow an account gets breached even with MFA switched on — and what to do.
What is phishing-resistant MFA?Why passkeys and security keys beat codes and approve-prompts.
Business email compromise (BEC)How a fake "new bank details" email reroutes a real payment.
What is whaling?The targeted scam that impersonates your CEO to move money.
Social engineering explainedHow attackers trick people, not computers — and how to spot it.
Smishing & vishing scamsScam texts and phone calls — the red flags and how to respond.
What is ransomware?How it gets in, what it does, and how to be a hard target.
MFA fatigue (prompt bombing)Flooded with "approve sign-in?" prompts? What it means and what to do.
QR code phishing ('quishing')Malicious links hidden in QR codes — how to scan safely.
Deepfake voice & video scamsAI can fake a familiar voice or face — how to protect your business.
Passphrases & password managersThe easiest big security win — stronger logins, one thing to remember.
Australia's first Privacy Act fineThe $5.8m breach case — and why the response mattered as much as the hack.

Phones & mobile

Setting up and securing work email and apps on staff phones.

Set up work email on an iPhoneAdd your Microsoft 365 work email to an iPhone the right way.
Set up work email on AndroidAdd your work email to an Android phone with the Outlook app.
Move Authenticator to a new phoneTransfer Microsoft Authenticator without getting locked out.
Lost phone with work email?The right steps to secure work data on a lost or stolen phone.

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