Quick answer
A workspace only becomes Ready when every required signer has signed all required items, the settlement date and time is set and accepted by all parties, and — where money is involved — the financial settlement balances (sources equal destinations) with all source line items in Ready status. Find the one thing still outstanding, clear it, and if you're running out of runway, call PEXA support on 1300 084 515 before settlement time.
WHY IT HAPPENS
PEXA holds a workspace back until everything lines up.
PEXA won't let a settlement proceed until every piece is in place, so "can't sign" or "won't go Ready" almost always means something specific is still outstanding — not a fault. It might be your role and permissions, another participant who hasn't signed yet, a financial settlement that doesn't balance, or a settlement date and time that hasn't been accepted by all parties. And remember that a change made by anyone else can un-sign items you'd already signed, so re-signing may be needed. Work through the checks below to pinpoint it.
WHAT TO CHECK
Work through these in order.
- Confirm your role and permissionsOnly a user with the right role and a valid signing certificate can sign. If your login can prepare but not sign, PEXA won't offer you the button. Make sure the authorised signer is the one logged in.
- Check what the workspace says is outstandingPEXA flags exactly what still needs doing before a workspace can reach Ready. Read those prompts carefully — they usually name the missing signature, unaccepted time, or unbalanced line item directly.
- Make sure all required parties have signedEvery subscriber who is required to sign must sign all their required items before the workspace can move to Ready. Chase any other participants who still have items outstanding — one unsigned party holds up the whole settlement.
- Confirm the financial settlement balancesWhere there's money moving, the financial settlement must balance: the source line items must add up to exactly the same total as the destinations. If sources and destinations don't match, correct the figures — an out-of-balance statement blocks readiness.
- Check every source line item is ReadyAll source line items need to be in Ready status. A line item that's still pending or unfunded will keep the workspace from completing, so resolve each one.
- Confirm the settlement date and timeA settlement date and time must be set, and all participants (other than the CT/title controller) must have accepted it. If someone hasn't accepted the proposed time, that alone can stop settlement — and PEXA enforces time locks around the settlement slot, so leaving it late is risky.
- Re-sign anything that got un-signedIf another participant made a change after you signed, your signature may have been reset. Keep an authorised signer available and re-sign any items PEXA now shows as unsigned.
Escalate to PEXA before settlement time, not after. If a workspace still won't reach Ready as the clock runs down, don't keep retrying in silence. Call PEXA support on 1300 084 515 and contact the other participants while there's still time to act — settlement time locks mean a problem raised after the slot is far harder to recover than one raised before it.
