You're trying to get into Class Super — your cloud SMSF administration software — and it won't accept your password, your 2FA code isn't working, or your account has locked. Work through these fixes in order to get back in without locking yourself out further.
Check Caps Lock and that you're on the correct Class Super sign-in page, then use the forgot password link if the password is wrong. For a 2FA/MFA problem, make sure your phone's clock is set to automatic and the authenticator time is in sync. If you've changed phones, you'll need to reset MFA using your security questions — or have your firm's access controller reset it for you.
Because Class Super holds sensitive SMSF data, it enforces multi-factor authentication (MFA/2FA) for essentially every role — access controllers, administrators, tax agents, advisers, auditors, and member and trustee logins alike. That means a sign-in failure is usually one of three things: the wrong password, a 2FA code that won't verify (a new phone or an out-of-sync authenticator clock), or a browser holding onto stale data. Too many wrong attempts will also temporarily lock the account. The steps below tackle each in turn.
MFA is exactly what should protect Class Super and your clients' SMSF data — but when logins, second factors and password resets aren't managed properly, your team loses time and risk creeps in. Our free IT Health Check reviews how your practice handles sign-in, MFA and account recovery across Class Super, Microsoft 365 and the rest of your stack, and shows you where to make it both safer and simpler.