This agency was told they had cybersecurity. In reality, they had home-grade antivirus and little else — until a cyber incident caused a breach and data loss they simply couldn't recover. They came to Clarity for a genuine partner. On day one, our tools found something their old provider never had: their server had been hijacked to secretly mine cryptocurrency. We contained it, rebuilt their security from one layer to twelve, and moved them off the ageing server to the cloud.
This busy real estate agency in the Northern Rivers of NSW — active across Lismore, Ballina, Casino and Tweed Heads — was being looked after by a small local IT provider that leaned on an offshore support team. They were told cybersecurity was handled — so they got on with selling and managing property, assuming they were protected.
The reality was very different. Behind the reassurances, their "cybersecurity" amounted to a single, residential-grade antivirus — the kind of protection you'd put on a home laptop, quietly guarding an entire business and its clients' data. There were no real layers, no monitoring, and no tested way to recover if something went wrong. It was only a matter of time.
By the time they came looking for a new IT partner, the cracks had already become a crisis.
"Their old provider told them they were covered. On day one, our tools showed them what 'covered' really means — starting with an intruder nobody knew was there."
Burned once, they weren't going to be sold comfort again. They chose Clarity for the things that actually matter when the stakes are your clients' data.
Our onboarding risk assessment and 24×7 security tooling went to work immediately — and immediately found trouble the old provider had missed for who knows how long.
"They came to us after losing data they could never get back. They stayed because we found the threat their last provider couldn't — and built them the kind of protection a business actually needs."
Book a free IT Health Check and we'll run our formal risk assessment — the same one that found a hidden intruder on day one — and show you exactly where you stand.