A family-owned Brisbane accounting firm was spending over $300,000 a year on IT — and still living with weekly downtime and offshore support that couldn't fix it. We re-engineered their cloud, saved them $180,000 a year, and cut downtime by 95%.
Our client is a family-owned Brisbane accountant that has grown to 52 staff through its personal touch and care, excellent customer experience, and quality accounting work for individuals and businesses. But their IT had become a hindrance and an annoyance.
They were spending over $300,000 per year on IT — and were frustrated by poor tech support, slow response times, and an old provider's team based largely offshore. The obvious question: why so many problems, despite spending so much on a cloud environment for servers and virtual desktops? Why was downtime a weekly occurrence? And why was it so hard to fix anything when the critical infrastructure went wrong?
The cloud is supposed to deliver redundancy, high availability, and no single point of failure. This one had been built to do the opposite.
"The team at Clarity have been nothing short of incredible! Their attention to detail, calmness, knowledge and communication has been A-class. Clarity are not just an IT company, they are part of our team."— Practice Manager
An ongoing client of several years, this practice adopted our recommendations. A full audit, strategic review, technology roadmap and project plan set out a coherent path — one that demonstrated the benefits and saved real money, delivered by our 100% Australian onshore team.
Clarity only employs Level 2 and 3 technicians or above — no Level 1 offshore service desk. We hated the idea of you feeling like you're calling your telco, stuck on hold with an offshore team. Our 100% onshore model drives best-in-class, first-call resolution — and a high-trust relationship. This client even invites us to their annual staff party.
Tested in the real world. One of those single points of failure was realised just three weeks into working with Clarity. Our team worked 16 hours straight, Saturday through Sunday, to resolve it — the kind of commitment that turns a supplier into part of the team. It also proved exactly why the old design had to go.
As is common with the small and medium businesses we meet, our audit, benchmarking and gap analysis shaped a cybersecurity strategy across reactive, proactive and preventative controls.
"A good IT experience is a strategic lever — this firm attracts and keeps top talent by enabling a superior team with superior tools. Clarity delivered them, breaking the firm free of legacy tech that was holding it back and costing it money."
Book a free IT Health Check and we'll audit your setup, find the wasted spend, and show you what a leaner, more reliable cloud could look like.