Pay-as-you-go break/fix — leaving you to wonder if slow fixes just mean more billable calls
Unlimited business-as-usual support on a flat retainer, backed by contractual SLAs
Offshore, Level 1 service desk teams
Level 2+ engineers only — no offshore Level 1
Consumer-grade cybersecurity tools
Enterprise-grade, layered cybersecurity
No proactive IT leadership or strategic guidance
Experienced CIOs & CTOs guiding your strategy
A black box of mistrust — no visibility, so you just have to take their word for it
Live client portal — every device, patch status, ticket & security system on show for total transparency
Point the finger at other vendors
One accountable partner who owns the outcome
Keep selling big, bulky servers for your office
Cloud-first — capitalising on modern technology
Little to no IT governance
Enterprise-grade governance usually seen only in 500+ staff firms
Forgettable, unremarkable service
Multi-award-winning team